{"id":2394,"date":"2025-04-25T10:03:53","date_gmt":"2025-04-25T13:03:53","guid":{"rendered":"https:\/\/aehg-laplata.org.ar\/nueva\/?p=2394"},"modified":"2025-04-25T10:03:53","modified_gmt":"2025-04-25T13:03:53","slug":"exitosa-capacitacion-en-atencion-al-cliente-y-manejo-de-quejas-en-castelli","status":"publish","type":"post","link":"https:\/\/aehg-laplata.org.ar\/nueva\/exitosa-capacitacion-en-atencion-al-cliente-y-manejo-de-quejas-en-castelli\/","title":{"rendered":"Exitosa capacitaci\u00f3n en Atenci\u00f3n al Cliente y Manejo de Quejas en Castelli"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"entry-title\">Exitosa capacitaci\u00f3n en Atenci\u00f3n al Cliente y Manejo de Quejas en Castelli<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1457772902902{margin-top: -10px !important;}&#8221;][vc_column_text]Los d\u00edas mi\u00e9rcoles 23 y jueves 24 se llev\u00f3 a cabo en la ciudad de Castelli una capacitaci\u00f3n sobre <strong>Atenci\u00f3n al Cliente y Manejo de Quejas<\/strong>, organizada de manera conjunta por AEHG La Plata, FEHGRA y el gerente del reconocido parador Minotauro.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;2396&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;2395&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1457772902902{margin-top: -10px !important;}&#8221;][vc_column_text]La formaci\u00f3n fue dictada por <strong>Clarisa Rodr\u00edguez<\/strong> y se desarroll\u00f3 en dos jornadas con doble turno, destinada al equipo de trabajo del establecimiento. El objetivo principal fue brindar herramientas pr\u00e1cticas para mejorar la calidad del servicio y fortalecer la relaci\u00f3n con los clientes.<\/p>\n<p>Entre los temas abordados se destacaron:<\/p>\n<ul>\n<li>Generar un v\u00ednculo positivo con el cliente, priorizando la calidez y calidad del servicio.<\/li>\n<li>Crear una imagen profesional frente a quejas y reclamos.<\/li>\n<li>Incorporar nociones fundamentales sobre atenci\u00f3n al cliente y calidad en el servicio.<\/li>\n<li>Aplicar t\u00e9cnicas efectivas de comunicaci\u00f3n telef\u00f3nica, tanto en la emisi\u00f3n como en la recepci\u00f3n de mensajes, para gestionar de manera r\u00e1pida y eficaz las necesidades del cliente.<\/li>\n<\/ul>\n<p>En el cierre de la capacitaci\u00f3n, estuvieron presentes en representaci\u00f3n de la AEHG La Plata, <strong>Agustina D\u00e1ngelo<\/strong> y <strong>Mar\u00eda Celeste Ortega<\/strong>, quienes acompa\u00f1aron a la capacitadora Clarisa Rodr\u00edguez y al gerente de Minotauro, <strong>Nicol\u00e1s Vicente<\/strong>, en la entrega de diplomas a los <strong>37 participantes<\/strong>, felicit\u00e1ndolos por su compromiso y alent\u00e1ndolos a seguir form\u00e1ndose profesionalmente.<\/p>\n<p>AEHG La Plata destac\u00f3 especialmente la iniciativa del empresario por generar el espacio y promover la capacitaci\u00f3n continua del personal. De esta manera, la instituci\u00f3n <strong>contin\u00faa fortaleciendo la profesionalizaci\u00f3n del sector hotelero-gastron\u00f3mico<\/strong>, brindando herramientas que elevan los est\u00e1ndares de calidad en la atenci\u00f3n.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Exitosa capacitaci\u00f3n en Atenci\u00f3n al Cliente y Manejo de Quejas en Castelli [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1457772902902{margin-top: -10px !important;}&#8221;][vc_column_text]Los d\u00edas mi\u00e9rcoles 23&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2396,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Exitosa capacitaci\u00f3n en Atenci\u00f3n al Cliente y Manejo de Quejas en Castelli - 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