{"id":2218,"date":"2024-10-14T08:34:50","date_gmt":"2024-10-14T11:34:50","guid":{"rendered":"https:\/\/aehg-laplata.org.ar\/nueva\/?p=2218"},"modified":"2024-10-14T08:34:50","modified_gmt":"2024-10-14T11:34:50","slug":"aehg-la-plata-capacitacion-de-atencion-al-cliente-y-manejo-de-quejas-en-san-miguel-del-monte","status":"publish","type":"post","link":"https:\/\/aehg-laplata.org.ar\/nueva\/aehg-la-plata-capacitacion-de-atencion-al-cliente-y-manejo-de-quejas-en-san-miguel-del-monte\/","title":{"rendered":"AEHG La Plata: capacitaci\u00f3n de Atenci\u00f3n al cliente y manejo de quejas en San Miguel del Monte"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"entry-title\">AEHG La Plata: capacitaci\u00f3n de Atenci\u00f3n al cliente y manejo de quejas en San Miguel del Monte<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1457772902902{margin-top: -10px !important;}&#8221;][vc_column_text]AEHG La Plata y la Municipalidad de San Miguel del Monte organizaron el curso de Atenci\u00f3n al cliente y manejo de quejas, con la presencia del intendente local, Jos\u00e9 Castro.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;2219&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1457772902902{margin-top: -10px !important;}&#8221;][vc_column_text]La capacitaci\u00f3n se realiz\u00f3 el 9 y 10 de octubre en el Centro Universitario de San Miguel del Monte, con la participaci\u00f3n de 30 inscriptos.<\/p>\n<p>Tambi\u00e9n estuvieron presentes el director de Turismo local, Hern\u00e1n Vezulla; la capacitadora Gabriela Renteria; y la responsable del Depto de Capacitaci\u00f3n de AEHG La Plata, B\u00e1rbara Uthurralt.<\/p>\n<p>El curso tuvo como objetivos comprender la importancia del servicio de calidad y atenci\u00f3n al cliente y el manejo de conflictos para lograr la satisfacci\u00f3n del cliente y su fidelizaci\u00f3n, aceptando a la queja como medidor de satisfacci\u00f3n del cliente.<\/p>\n<p>Adem\u00e1s, se busc\u00f3 conocer las distintas formas de abordar al cliente en el proceso de venta y tomar conciencia real y verdadera que no es s\u00f3lo la persona de contacto directo quien \u201cvende\u201d sino cada uno desde su puesto de trabajo, incrementando as\u00ed los ingresos de alimentos y bebidas en todos los puntos de venta de la empresa.<\/p>\n<p>Asimismo, se abordaron temas como concepto de calidad, concepto de servicio; cualidades del personal de servicio para llegar a la calidad; la cortes\u00eda; atenci\u00f3n al cliente; y manejo correcto de las quejas.<\/p>\n<p>Al finalizar, el jefe comunal y la secretaria de Educaci\u00f3n, Agustina Cabral, entregaron los diplomas a los participantes.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] AEHG La Plata: capacitaci\u00f3n de Atenci\u00f3n al cliente y manejo de quejas en San Miguel del Monte [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1457772902902{margin-top:&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2219,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.2.1 - 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