{"id":2032,"date":"2024-05-08T14:03:52","date_gmt":"2024-05-08T17:03:52","guid":{"rendered":"https:\/\/aehg-laplata.org.ar\/nueva\/?p=2032"},"modified":"2024-05-08T14:03:52","modified_gmt":"2024-05-08T17:03:52","slug":"exitoso-curso-de-atencion-al-cliente-y-manejo-de-quejas-en-dolores","status":"publish","type":"post","link":"https:\/\/aehg-laplata.org.ar\/nueva\/exitoso-curso-de-atencion-al-cliente-y-manejo-de-quejas-en-dolores\/","title":{"rendered":"Exitoso curso de Atenci\u00f3n al Cliente y Manejo de Quejas en Dolores"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"entry-title\">Exitoso curso de Atenci\u00f3n al Cliente y Manejo de Quejas en Dolores<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;2033&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1457772902902{margin-top: -10px !important;}&#8221;][vc_column_text]La Asociaci\u00f3n Empresaria Hotelera Gastron\u00f3mica de La Plata (AEHG La Plata), en conjunto con la Federaci\u00f3n Empresaria Hotelera Gastron\u00f3mica de la Rep\u00fablica Argentina (FEHGRA) y el Municipio de Dolores, llev\u00f3 a cabo el curso\/taller &#8220;Calidad en el Servicio y Atenci\u00f3n al Cliente \u2013 Manejo de Quejas y Resoluci\u00f3n de Conflictos&#8221;. Esta iniciativa se enmarca en el apoyo a los establecimientos en un escenario de profundas transformaciones productivas, impulsando la mejora continua en el sector.<\/p>\n<p>La capacitaci\u00f3n, que se desarroll\u00f3 los d\u00edas 6 y 7 de mayo, tuvo una duraci\u00f3n de 6 horas y emple\u00f3 una metodolog\u00eda te\u00f3rica combinada con trabajos grupales, videos y ejercicios pr\u00e1cticos. El objetivo principal fue comprender la importancia del servicio de calidad y la atenci\u00f3n al cliente, as\u00ed como el manejo efectivo de conflictos para lograr su satisfacci\u00f3n y fidelizaci\u00f3n, reconociendo en la queja un indicador clave de la satisfacci\u00f3n del cliente.<\/p>\n<p>El curso, dictado por la Lic. Gabriela Renter\u00eda, estuvo destinado a todo el personal en contacto directo o v\u00eda telef\u00f3nica con los clientes. Cont\u00f3 con la destacada presencia de autoridades locales, incluyendo a la secretaria de Turismo de Dolores, In\u00e9s Barrag\u00e1n, el director de Turismo, Juan Manuel Godio, y la responsable del Departamento de Capacitaci\u00f3n de AEHG La Plata, B\u00e1rbara Uthurralt.<\/p>\n<p>Entre los temas abordados se incluyeron conceptos fundamentales de calidad y servicio, las cualidades necesarias del personal de servicio, cortes\u00eda, atenci\u00f3n al cliente, manejo efectivo de quejas y t\u00e9cnicas de upselling.<\/p>\n<p>El evento tuvo lugar en el Palacio Municipal de Dolores y cont\u00f3 con la participaci\u00f3n de m\u00e1s de 35 inscriptos, quienes recibieron su diploma al concluir las dos jornadas de capacitaci\u00f3n.<\/p>\n<p>Para m\u00e1s informaci\u00f3n sobre pr\u00f3ximas actividades y capacitaciones, se invita a contactar a AEHG La Plata.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] Exitoso curso de Atenci\u00f3n al Cliente y Manejo de Quejas en Dolores [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;2033&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1457772902902{margin-top: -10px !important;}&#8221;][vc_column_text]La&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2033,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.2.1 - 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